Bounced Email

1. Bounced Email Introduction

A Bounced email refers to an email message that is returned to the sender because it could not be delivered to the recipient. This can occur due to various reasons, including incorrect email addresses, full mailboxes, or server issues. When an email bounces, it indicates that the intended recipient did not receive the message, which can impact communication efficiency and data accuracy. 

    The Bounced Email interface provides a structured view of email addresses that have failed delivery. This feature enables administrators to identify and manage bounced emails effectively. The interface includes categorized user roles, allowing for precise filtering and resolution. Users can navigate through different sections, view detailed information about affected users, and take corrective actions as needed.

• Go to Administration
• Click on Data
• Click on Bounced Email under Data Action

2. Export History Overview:

2. Key Interface Elements:

2.1 Bounced Email Header

This section serves as the header for the displayed data, indicating that the listed email addresses have encountered delivery failures. The section provides a categorized view of bounced emails based on user roles, enabling efficient filtering. Users can navigate through the categories to identify specific cases of bounced emails. The inclusion of a refresh button allows real-time updates to the displayed data. The pagination controls at the top enable users to browse through multiple pages of records.

2.2 User Category Tabs

The interface includes multiple user category tabs, such as:

• Notification Subscription

• Store User

• Dashboard User

• Sales User

The interface includes different user categories, such as Notification Subscription, Store User, Dashboard User, and Sales User. Each category is accompanied by a number, representing the count of bounced emails within that category. Selecting a category filters the displayed bounced email records accordingly, providing a focused view. The tabs are designed to facilitate quick access to relevant data, ensuring a streamlined user experience. Highlighted tabs indicate the currently active selection, reinforcing clarity in data presentation.

2.3 Email Address Field

This field contains the email addresses that have encountered delivery issues, often prefixed with alphanumeric values. The structure of these email addresses suggests they may be system-generated or obfuscated for privacy reasons. Each email address is distinctly formatted and listed within its corresponding category. The email field is prominently displayed, ensuring easy identification of affected addresses. Users can take corrective actions based on this information to resolve email delivery failures.

2.4 User Information Fields

Each record includes the following user details:

• First Name: The registered first name of the user associated with the bounced email.

• Last Name: The registered last name of the user associated with the bounced email.

The first name and last name fields display the registered names of the users associated with each bounced email. These fields help in identifying the affected individuals or accounts linked to the bounced email.

2.5 Customer Field

This field displays the customer or organization associated with the bounced email. It provides additional context about the entity linked to the failed email delivery, assisting in troubleshooting. The values in this field may represent company names, department codes, or account references. By associating each email with a customer entry, the system enables targeted communication for resolution. This field ensures that bounced emails are correctly attributed to their respective business entities.

2.6 Mark as Valid Email Button

This button provides an option to verify and mark an email as valid manually. Administrators can use this button to reinstate an email that has been mistakenly flagged as bounced. The action may trigger a review process or update the system’s records to allow future email delivery. This functionality helps reduce false positives and ensures legitimate emails are not permanently blocked. The button placement ensures quick and easy access for users managing bounced emails.

2.7 Navigation and Pagination Controls

Users can navigate through pages of bounced email records using the following controls:

• First/Last Page Buttons: Navigate to the first or last page of the record list.

• Next/Previous Buttons: Move incrementally through pages.

• Page Number Input: Jump directly to a specific page.

• Records Per Page Dropdown: Adjust the number of displayed records per page (e.g., 25 per page).

These controls enhance usability by ensuring that large datasets remain manageable and accessible. Administrators can efficiently review, analyze, and act on bounced emails across multiple pages.

3. Summary

The Bounced Email interface offers a comprehensive tool for managing email delivery failures. It features structured categorization, detailed user information, and interactive controls that allow administrators to efficiently address issues. Administrators can mark emails as valid, ensuring that incorrect classifications are corrected, which enhances the reliability of email communication. Additionally, the navigation tools facilitate seamless data management, making the interface user-friendly and effective for troubleshooting.